Komodo Booking Policy

Booking Policy and Terms Komodo Trip

Komodo Booking Policy & Term to ensure a smooth reservation process, clear communication, and a safe, enjoyable experience for every traveler. They outline important information regarding bookings, payments, cancellations, itinerary changes, participant responsibilities, and operational conditions.

By confirming a reservation, guests acknowledge and agree to the applicable booking policies and terms, helping both travelers and tour operators provide a well-organized and memorable adventure while protecting the unique natural environment of Komodo National Park.

booking policy komodo trip

Why Guests Choose Us for Komodo Trips

  • One Contact Point: Book  Komodo trip with us , No confusion, no extra hassle & reply quickly
  • Trusted Boats: We only work with safe, verified local partner, and eco-friendly operators.
  • Tested by Us: Our team has taken these trips firsthand, so we only recommend the best ones.
  • Full Support: Get quick help in English or Indonesian before and during your trip Komodo

1. Itinerary Modifications and National Park Capacity Restrictions

In compliance with Komodo National Park’s environmental conservation regulations, daily entry is capped at a maximum of 1,000 visitors. Please review our operational policies below:

  1. a. Schedule Variations: Itineraries remain subject to change based on weather conditions, maritime regulations, and venue capacities.
  2. b. Alternative Destinations: If Padar Island has reached the government-set visitor limit, other islands, such as Kenawa, will be included in your itinerary
  3. c. Advance Reservations: Due to high demand and limited daily permits, early booking is essential to ensure access to the national park

2. Boats Design and Accommodation Standards

  • Traditional Architecture: Our contracted vessels are handcrafted from timber by regional shipbuilders, utilizing classic Indonesian marine designs.
  • Standard Amenities: Onboard facilities are basic and utility-focused, aligned with standard regional configurations for long-distance island transit.
  • Expectation Management: Passengers are advised that these itineraries prioritize an authentic, rustic expedition over luxury cruise services. Please evaluate your comfort requirements accordingly before booking.

3. Boat Operations and Noise Notice (Komodo Booking Policy & Term)

  • Overnight Electricity: The boat’s generator operates at night to provide electricity for lighting, air conditioning, and ventilation.
  • Sound Insulation: Most local boats do not feature total sound insulation. You will likely hear engine or generator noise in your cabin, particularly at night.
  • Standard Conditions: This is completely normal for live aboard boat operating in Komodo.
  • Comfort Tip: For a more comfortable night’s sleep, we highly recommend bringing earplugs or utilizing headphones with soft music.

4. Mechanical Failure & Vessel Replacement Policy

  • Maintenance: All partner boats are regularly maintained to ensure guest safety and comfort.
  • Mid-Trip Failures: In the rare event that a vessel experiences a technical or engine failure during the tour, we will immediately arrange an alternative boat so you can continue your trip.
  • Pre-Departure Failures: If a mechanical issue occurs before departure (e.g., the day before the trip), our team will contact you promptly to present available alternative boat options that fit your schedule.
  • Price Adjustments: Replacement boats may vary in facilities, layout, and price. The final invoice will be adjusted up or down based on the specific replacement boat selected.
  • Coordinated Solutions: We always prioritize your comfort and safety. Any replacement will be arranged in close coordination with you to ensure a smooth transition.

5. Boat Sanitation and Hygiene Protocols (Komodo Booking Policy & Term)

  • Post-Voyage Sanitation: To guarantee optimal hygiene standards, each boat undergoes a comprehensive cleaning and disinfection process immediately following the conclusion of every charter.
  • Cabin Linens: All cabin bedding—including duvets, mattress protectors, and pillowcases—is professionally laundered and completely replaced prior to every new passenger embarkation.

6. Pest Control & Prevention

Comprehensive disinfection and fumigation are carried out during scheduled dry-dock maintenance, approximately every 6 to 8 months. In tropical environments, small insects and pests can multiply rapidly and are occasionally brought onboard via luggage from the mainland.

If you notice any pests during your cruise, please do not be alarmed. Simply notify our onboard crew immediately, and our team will handle the situation right away.

7. Reservation (Komodo Booking Policy & Term)

  1. Please fill in the complete information to our Email: info@lombokagent.com or WhatsApp at + 62 822 3530 5550
  2. Name list and details of arrival and departure shall follow every booking
  3. Get booking confirmation by email or WhatsApp after your booking is confirmed.
  4. Secure your booking by sending a deposit 30% from total amount
  5. Please send us your Identity Card or copy of your passport.
  6. All prices we presented in the tour package can be changed and are not final until confirmed to book the tour.
  7. Share your arrival schedule at Labuan Bajo Airport or hotel name in Labuan Bajo for pick-up service.

8. Confirm Your Reservation (Komodo Booking Policy & Term)

To secure your booking, please complete the following two steps:

1. Passport Copy (or Indonesian ID)

We require a copy of each traveler’s passport, Kitas  or KTP for Indonesian citizens to register your trip to Komodo National Park. This ensures all your details are correct for the official permit. Please email a scanned copy or a clear photo of your passport

2. Deposit Payment (book trip komodo)

A deposit is need to secure your spot and allow us to prepare for your trip. The minimum deposit is 30% of the total tour price. Your reservation will be officially confirmed as soon as the deposit payment is received and processed.

We offer two secure options to pay your deposit to our Company Bank Account:

  • Bank Transfer: You can transfer the deposit amount directly to our Company bank account. We will reply with our full banking details (Bank Name/IBAN/SWIFT code).
  • PayPal: Using PayPal, we will send payment link directly to your email address. (Please note: PayPal payments may incur a standard processing fee).

Please let us know your prefer method, and we will send you the corresponding payment details.

  • Payment Proof. After completing any transfer, please send a screenshot or photo of the receipt to our staff for quick verification.
  • Remaining Balance. The remaining 70% balance cash upon arrival or Card (subject to a 3% card surcharge).

9. Arrival & Pick-Up Coordination

Please share your arrival schedule at Lombok or Labuan Bajo airport (LOP) or any hotel to coordinate your complimentary pick-up service.

10. Force Majeure & Itinerary Changes

  • Weather & Safety. The captain reserves the absolute right to alter the itinerary, omit specific stops (e.g., Manta Point, Moyo Island), or delay departure due to sea conditions, bad weather, or coast guard orders (Syahbandar).
  • Operator Cancellations. Cancelled due to force majeure or mechanical failure before departure, 100% refund or reschedule is alternative. The operator is not liable for secondary expenses like flights or hotels.

11. Cancellation & Refund Policy (book trip komodo)

  • Cancellation by Guest:
    • More than 7 days before departure. 100% of the deposit is refund, but any balance paid refunded.
    • 5 to 7 days before departure. 50% of the total trip price is non-refundable.
    • Less than 4 days or No-Show. 100% of the total trip price is strictly non-refundable.
  • Rescheduling: Allowed up to 14 days before departure, subject to boat availability and a small administrative change fee.

12. Claims and Dispute Resolution Policy

  • Post-Trip Audits: Refund processing is subject to a formal internal investigation regarding the reported operational incidents. Claims remain valid for evaluation after tour completion and will solve in accordance with established booking terms.
  • Fraudulent Claims: The company maintains a zero-tolerance policy for fraudulent or fabricated complaints. Booking Lombok Holidays Tour  operates under the legal protections of the Republic of Indonesia. If the investigation reveals that the claim was fabricated with malicious intent, the case will be closed, and the company reserves the right to take legal action.

13. Mandatory Insurance & Liability

  • Travel Insurance. require to purchase travel insurance covering medical evacuation, trip cancellation, and adventure activities prior to boarding.
  • Liability Release. The operator assumes no responsibility for personal injury, loss or damage to personal property (such as cameras, phones, or luggage), or medical emergencies occurring during the tour.

14. Service Disclaimer (book trip Komodo)

  • Our Role: Lombok Travel Agency is legal & coordinating Komodo trips with local boat operators in Labuan Bajo and Lombok Island
  • Vessel Liability: The technical operation, safety equipment, and onboard services are the exclusive responsibility of the boat operator.
  • Agency Status: Booking Lombok Holidays Tour  is functions as a booking coordinator and is not the direct vessel owner or operator.

15. Onboard Complaints Policy

If your experience any issues on board : problems with the air conditioning, water supply, or food, We strongly advise you to inform the boat crew immediately, So they can resolve the issue promptly.

If the crew does not concern, please escalate the matter directly to Us “Lombok Travel Agent” support team.

16. Refund Eligibility & Criteria (Komodo Booking Policy & Term)

Refunds are evaluate case-by-case & report complaints on the tour. No refund requests & raise after the trip . You may be eligible for a full or partial refund with specific circumstances:

  1. Timely Cancellation: The trip is cancel by the guest before the trip
  2. Unresolved Issues: A valid complaint report by the crew and team during the trip
  3. Mutual Dispute Agreements : A refund will issue a formal agreement has been reach between the boat management and the guest
  4. Service Downgrade: The guest receives a lower boat or cabin class than the specific service they originally booked and paid for.
  5. Mechanical Failure without Backup: The vessel experiences a breakdown or damage, and no alternative boat or transportation is provided to continue the itinerary.

16. National Park Fees & Extra Charges (Komodo Booking Policy & Term)

  • Inclusions & Exclusions. The base price typically covers meals, water, and basic gear.
  • Government Fees. Komodo National Park entrance ticket, ranger fees, and local trekking taxes are often not inclusive, must pay in cash (IDR)

Komodo National Park Entrance Fees 2026 

The updated Park entrance fee:

  • 4 days 3 nights boat trip IDR 750,000 per person.
  • 3 days 2 nights boat trip IDR 650.000 per person
  • 2 days 1 night boat trip IDR 550.000 per person
  • Day tour by speedboat IDR 450.000 per person.

The fee includes: book trip komodo

  1. Admission to all major destinations.
  2. Park ranger (ranger) and trekking guide fees.
  3. Snorkeling permits and local government retribution fees.
  4. Wildlife conservation contributions.

17. Final Agreement (Komodo Booking Policy & Term)

  1. Deposit Payment: Please read the Terms and Conditions carefully & you are agree
  2. Implicit Acceptance: By completing your deposit payment, you are  acknowledge, understand, and agree to all the terms outlined above.
  3. Payment Confirmation: After transferring your deposit, please send the proof of payment to our staff immediately to finalize and secure your booking.